The client is a provider of support services for hospitals and other businesses in the healthcare domain. They needed an application that can digitize their internal audit process. Their current process is completely manual wherein auditors need to go through inspection of every medical equipment and note down information about it on a piece of paper, which is then manually uploaded by a data entry person on to a computer. Paper notes tend to get lost, illegible for others to read, and may not always have all the metrics as auditors sometimes forget to capture all required metrics for certain special kind of items. Additionally, a lot of items had to be audited frequently. Because it was a manual process, the client sometimes missed items that needed to be audited, or wouldn’t know about it until it gets reported by the auditors or their clients, which made the client look bad in front of their customers.
The client wanted an application that can be accessed by managers, front line auditors and administrators with clearly defined roles for each user type.
Our team conducted a thorough discovery phase to understand client needs and gather requirements. We developed wireframes, and used them to further develop UI Designs. Thereafter, we started development and kept the client apprised of the progress using biweekly sprint demos wherein features developed in those two weeks are demoed to the client, and feedback from that meeting incorporated in future sprints.
Our team faced a couple of challenges while developing this application.
By digitizing the audit process and enabling users to do that via a handheld device, we helped the client achieve the following results.
Through the application that our team developed, the client was able to streamline and speed up the audit process, improve staff accountability and eliminate human errors thereby leading to excellent customer satisfaction.