The World Trade Centers Association (WTCA) is a Not-For-Profit organization dedicated to the effective operation of World Trade Centers (WTC) around the world. The association has 334 WTC licensees in 92 countries, spanning across North America, Central, and South America, Europe, Africa & the Middle East, and Asia & the Pacific. It acts as an international ecosystem that focuses on trade and investment opportunities, economic development agencies, and international businesses looking to connect globally.
The Client was unhappy with the technology infrastructure at the time as it was built by different teams based in different locations. These teams have historically built and maintained applications for their digital platform. As these applications were hosted in isolated environments of their own, they weren’t talking to each other. This lead to a lot of data inaccuracy and data redundancy aside from exorbitant hosting costs. The lack of proper accountability when technology failures happened and inability to standardize technology lead WTCA to start the search for a technology partner who could provide strategy and consulting services as well as solution implementation.
After a rigorous vendor research and selection process, the WTCA zeroed in on Asahi Technologies as best suited for the project based on our understanding of the business requirements and the approach to building the solution.
Through consistent collaboration and sustained efforts to build various solutions, our team helped WTCA achieved the following results:
Post-implementation training and support - After each new application is developed, and just before it is launched, our team would provide detailed documentation, as well as an in-person walkthrough of the application at the Client’s location in NY. The Client also received free 30-day warranty and support after each application was launched.
The ‘Service Request Management Application’ Phase I alone improved interaction among members by 100%.
The new discussion forum implemented increased member communication by 35%.