Initially, we sat down with the Client to understand and document the precise customer-purchasing journey and translated the business requirements into software specifications.
To eliminate the manual processes, we first created an online form on the Client's website where customers could enter their personal information and kitchen countertop specification. Our team also integrated a 'Fax to Document' application ("efax"), which can receive faxes via email and save them as PDF files.
Once the online form was received, the new application would automatically:
After all the information is recorded, the Client can access their order and either approve the quote and generate a purchase order or propose changes to it.
Post-implementation, we provided training for the Client and their team on how to use the application. After that, the Client received prompt remote support when needed, at no extra cost.
With the new web application installed, the Client: