Established in 1958, Nu-Tone Kitchen Cabinet Co. Inc. (Nu Tone) is a family-owned and operated business based in Brooklyn, NY. They design, build, deliver, and replace kitchen countertops for homes and commercial establishments.
The company was looking to develop a new invoicing application since its previous application was lost due to a hard disk failure. With no backups or documentation, the Client had no way of knowing who owed payments and how much. To ensure the situation does not happen again, the Client sought to build a robust and reliable invoicing application that could be accessed anytime and anywhere.
Initially, we sat down with the Client to understand and document the precise customer-purchasing journey and translated the business requirements into software specifications.
To eliminate the manual processes, we first created an online form on the Client's website where customers could enter their personal information and kitchen countertop specification. Our team also integrated a 'Fax to Document' application ("efax"), which can receive faxes via email and save them as PDF files.
Once the online form was received, the new application would automatically:
After all the information is recorded, the Client can access their order and either approve the quote and generate a purchase order or propose changes to it.
Post-implementation, we provided training for the Client and their team on how to use the application. After that, the Client received prompt remote support when needed, at no extra cost.
With the new dashboard we created, Nu-Tone can generate invoices, track payments, and respond to queries on the fly. The application allows them to send automated reminders to customers and attach designs and sketches of kitchen countertops with the process order. The application is hosted on a reliable hosting platform recommended by our team, with frequent backups, thereby ensuring that the client data is well protected and readily available.
The invoicing application revolutionized the invoicing process for Nu-tone. It simplified the invoicing process enormously, thereby allowing them to focus on their core business.
With the new web application installed, the Client: